Who is RCS?
RCS is a registered consumer finance and financial services provider that offers financial services to suit your lifestyle needs – including cards, loans and insurance.
Where can I apply for an RCS Card?
You can apply for an RCS Card at selected retailers nationwide or via the online application form.
How can I apply?
To apply for an RCS Card you must:
- be 18 years or older
- have a valid South African ID or driver’s licence
- be employed and earn R1000 or more per month
- provide your latest three months’ payslips or bank statements at time of application
How much credit can I get?
Based on your individual circumstances, you may be granted credit ranging from R1,000 to R40,000.
How will you determine whether or not I qualify for an RCS Card?
As a registered credit and authorised financial services provider, RCS is governed by the National Credit Act in assessing whether we can provide you with credit. We will conduct an assessment which uses your credit score (this provides us with your credit history and tells us how well you have been managing all your credit in the past), as well as your income and expenses. Based on this information, we will determine whether we can grant you credit at this time.
Where can I use my RCS Card?
Your RCS Card gives you access to South Africa’s largest independent shopping network. Our network includes over 21 000 stores – and that means you can shop for the brands you love. Just look out for the RCS logo to see where the RCS Card is accepted.
How much will my RCS Card cost me?
Based on your individual assessment, you will be charged a monthly service fee for the management of your account and interest, in accordance with National Credit Act (NCA) regulations. Please note that you will also be charged a once-off initiation fee. After that, you will be charged your monthly service, insurance premium, and interest if you have a balance outstanding.
How and where do I pay my account?
You’ll receive a monthly statement showing your balance and amount due. You can pay at selected stores, by debit order, via EFT or online via our Self Service portal.
If you would like to pay by debit order, simply complete the debit order section of the application form or call us on 0861 SAY RCS (0861 729 727).
What if I can’t pay my monthly instalment?
Give us a call on 0861 SAY RCS (0861 729 727), and we will try to assist you in finding a solution that meets your needs.
How can I check my balance?
That’s easy. You’ll find your balance by:
- Logging onto our Self Service portal and selecting “Available Credit”
- Dialling *120*727*card number*# (use your 19-digit card number) on your mobile phone, at a cost of 20c per enquiry
- Checking your monthly statement
What is Self Service?
RCS Self Service allows you to manage your account in your own time and at your convenience. There’s no need to call or queue – your account information is right at your fingertips.
You can access our Self Service portal here or by downloading the RCS Card App (available for download at selected App Stores)
Self Service features include:
- Checking your available balance
- Accessing your past 6 months’ statements
- Opting to receive e-statements
- Changing your email address
- Paying your account
What if I lose my card?
- Report your lost card to us immediately, by simply calling 0861 SAY RCS (0861 729 727). Please have your card number and ID number ready.
- For your protection, we will block your card until you’ve visited one of our selected RCS partner stores to collect a new one. A nominal fee will be charged for the replacement.
- Remember that we can only protect you from fraud once you have let us know that your card is missing. You’ll be responsible for any expenses that are incurred until you have contacted us to cancel your card.
- Our operating hours are 8am to 7pm (Monday to Friday), 8am to 6pm (Saturday) and 9am to 5pm (Sunday).
What If I have a dispute on my card?
To dispute a transaction on your RCS account, let us know immediately by calling us on 0861 775 522. Please have your card number and ID number handy.
For your protection, your card will be blocked until you’ve visited one of our selected partner stores to collect a new one.
You’ll then need to complete a Dispute Form, and send it to us along with the following documents:
- Dispute Form, completed, signed and commissioned by a Commissioner of Oaths (this can be done at your nearest Police Station, Post Office or Bank)
- 3 sample signatures
- Copy of your ID document
- If the card is still in your possession, a copy of the front and back of your card
Please send those documents to us via email or fax on +27 21 597 4548.
Our operating hours are 8am to 10pm (Monday to Friday), 8am to 9pm (Saturday) and 9am to 7pm (Sunday).
What is Customer Protection Insurance?
Customer Protection Insurance (CPI) is insurance cover that will cover your outstanding balance (or a portion of the outstanding balance) in the event of death, permanent disability, temporary disability or retrenchment.
Cards Terms & Conditions
In these terms and conditions, the following words will have the following meanings, unless the context clearly indicates another meaning
1.1"Account" means the credit account created by us in respect of your credit facility whereby we record all transactions processed on your card, as well as any amounts debited or credited to your account;
1.2"Act" means the National Credit Act, No. 34 of 2005, together with its regulations, as amended from time to time;
1.3"Agreement" means the terms and conditions contained in this document, read with the pre-agreement quotation and statement and application form completed by you, and any amendments thereto;
1.4"Card" means the RCS branded plastic card issued by us to you in order for you to access the credit made available to you through your credit facility;
1.5"Consumer Protection Act" means the Consumer Protection Act, No. 68 of 2008, together with its regulations, as ammended from time to time;
1.6"Credit facility" means the store credit that we provide to you, and that you have applied for, so that you can make purchases in selected merchant stores or on merchant websites on credit;
1.7"Debit order" means (at our choice) a standard debit order or an early debit order whereby we instruct your bank to deduct an amount from your bank account and to pay that amount directly over to us on your behalf. The amount deducted will vary every month depending on your monthly instalment and may include any other amounts that may be due to us, from time to time;
1.8"Initiation fee" means a fee charged by us to you in order to create a credit facility for you;
1.9"Merchant" means any merchant accepting the RCS Card; or any person whom it transfers any of its rights or obligations under this agreement;
1.10"Personal information" means any information that we receive about you, including but not limited to your name, identity number, contact information, employment and financial information.
1.11"Reference rate" means the rate used by us to determine the interest charged by us to you for use of the credit facility; and
1.12"Service fee" means a fee charged by us to you for the administration of your credit facility
2.Our contact details
2.1RCS Cards (Proprietary) Limited (Registration Number: 2000/017891/07) is a registered credit provider and authorised financial services provider, of Ground Floor, Liberty Grande Building, Corner of Voortrekker Road & Vanguard Drive, Goodwood 7460 (hereinafter referred to "us", "we", "our").
2.2Our contact details are:
2.21Telephone: 0861 729 727
2.23Postal address: P.O. Box 111, Goodwood, 7459
2.24Website address: www.rcs.co.za
3.1By completing, signing and submitting an application form, you:
3.1.2confirm that you have read and understand the terms and conditions, the meaning and consequences of this agreement.
3.2All information that you provide us with must be truthful, complete, accurate and correct. You must immediately notify us if any of your information changes. If your application is not complete or if you don’t provide us with any required documentation, we may contact you to obtain the required information or documentation; or we may approve or reject your application.
3.3Your application for credit (or a credit limit increase) is subject to our credit approval criteria and to the conditions for granting credit as set out in the Act. We are, however, not obliged to grant your application.
3.4You consent to us obtaining any information or documentation directly from your employer, bank or any other source for the purposes of assessing your application or any credit limit increase.
3.5If your application is successful, we will provide you with a pre-agreement quotation and statement that sets out the amount of credit that you qualify for, the cost of credit (interest rate and fees), as well as the terms and conditions.
4.1You are the only person that may use your card. You cannot transfer your card to another person or authorise or enable else to use it.
4.2When you receive your card, you must immediately sign it with a black ballpoint pen. Should you not collect your card from a merchant within 180 days of approval your card will no longer be valid and you will have to apply again; in which event, we cannot guarantee that you will be extended credit again or if your application is successful, that you receive the same credit limit again.
4.3You may use your card to purchase goods or obtain a service from the merchant on credit, provided that you each time:
4.3.1present your card to the merchant at the time of purchase; and
4.3.2sign a sales voucher acknowledging the purchase. In the case of online transactions, you present your card to the merchant when providing your card details online and acknowledge the purchase when you comply with the check-out procedures of the applicable website.
4.4We will debit your account with all purchases made using your card, unless you can prove that someone has fraudulently used your card and/or that the merchant processing the transaction did not have the authority to debit your account with the amounts concerned. If so, you will not be held liable for such fraudulent or unauthorised use.
4.5When you make a purchase, you may choose the straight (revolving credit), 24-month budget or 36-month budget repayment plan, however, a minimum spend may apply. We may change the features or cancel any repayment plan at any time on notice to you. You must select a payment plan before making a purchase by informing the Merchant of your choice. If you fail to do so, we will select a plan for you. You cannot change your payment plan after the purchase transaction has been processed. You also cannot select more than one payment plan to apply to a single purchase transaction.
4.6You are responsible for the safekeeping and proper use of your card. If you lose your card or if it is stolen, you must immediately tell us by calling us. You will not be held liable for purchases made on your account after you reported your card stolen or lost. We will charge you a nominal fee for a replacement card.
4.7Even though you have possession of it, your card will always remain our property and we have the right, at any time, to withdraw, suspend, replace or demand the return of the card, without losing any right to any claim that we may have against you.
5.Credit limit and available credit
5.1Your card may be used for purchases up to a predetermined amount. You may not exceed this limit. Your initial credit limit will be reflected on your pre-agreement quotation and statement, as well as on your statements.
5.2We have the right to perform a credit assessment at any time and may reduce your credit limit should we deem it in your best interest.
5.3Should you wish to receive a temporary credit limit increase, or should we increase your credit limit temporarily, in order to allow a specific purchase, such an increase will be for a limited time only. You must repay the amount of the increase in full with your next instalment.
5.4Should you at any time wish to increase your credit limit, or wish to receive automatic annual increases, you may advise us thereof in writing or telephonically. Any such credit limit increase will, where applicable, be subject to our scoring criteria and the provisions of the Act and this agreement. Your new credit limit will be reflected on your statements.
5.5When you make a purchase, your available credit will reduce by the amount of such purchase. Similarly, when you make a payment, your available credit will increase by such amount, however, as payments may take up to 3 days to reflect in our bank account, such credit may not always be available immediately.
6.1When you make a purchase at any merchant, we will, on your behalf, pay that merchant the amount appearing on the sales voucher or transaction receipt, as the case may be.
6.2In terms of s5(2)(d) of the Consumer Protection Act, the rights afforded to you by the Consumer Protection Act does not apply to credit agreements, however, it does apply to the goods purchased and/or services obtained in terms of that credit agreement. Therefore, a dispute that you have about the goods and/or services (including but not limited to the return of goods) must be resolved directly with the merchant.
6.3If you have a dispute with a merchant, that dispute will not entitle you to-
6.3.1instruct us to refuse to pay the merchant for goods purchased or services obtained by you on your card; or
6.3.2refuse to pay us for payments already made to the merchant, irrespective of whether such payment was made in respect of the goods that are the subject-matter of a dispute, or
6.3.3instruct us to reverse a payment already made to the merchant.
6.4We will not be liable to you if any merchant refuses to accept your card as payment for any goods purchased or services obtained with your card. You will not have the right to claim anything from us or to institute any counterclaim against us or to apply set-off against us on this basis or any other basis whatsoever.
6.5Any refund by a merchant to you must be paid to us so that we can credit your account.
6.6When we receive a credit voucher issued by a merchant for goods purchased or services obtained by you with your card, we will credit your account with the amount of the credit voucher.
6.7We will deem all payments made by you to be made paid on the date that we receive such payment and the payments shall be allocated in the following order:
6.7.1payment of due or unpaid interest, and thereafter
6.7.2payment of due or unpaid fees and charges (including any insurance), and finally
6.7.3payment of the principal debt, it being agreed that your oldest debt will be paid first and according to the hierarchy of your revolving credit balance and thereafter according to the sequence of any further budget plan (if any) as entered into.
6.8If you receive a refund for any goods purchased or services obtained from a merchant on your account, you will remain liable for any fees and costs that we are entitled to charge or have charged to your card account in terms of this agreement.
7.1For your protection your credit facility must include customer protection insurance. The customer protection insurance product offered by us (and underwritten by the insurance company, Guardrisk Insurance Company Limited) covers the following:
7.1.1death cover or permanent disability (which covers your outstanding balance up to an amount of R10 000); or
7.1.2temporary disability (covers up to 6 months’ instalments, if you are permanently employed and up to 12 months' instalments, if you are self-employed); or
7.1.3retrenchment (which covers up to 6 months' instalments).
7.2Full details and terms of this customer protection insurance product are set out in the application form and the insurance policy wording.
7.3You have the right to waive the customer protection insurance product offered by us and to substitute it with a policy of your own choice, which covers the same benefits and which policy must then be ceded to us with certain written directions as contemplated in the Act.
7.4Your insurance premiums will be billed to your account and collected as part of your instalment.
8.Interest & Fees
8.1Subject to the provisions of the Act, we will determine the amount of any interest, fees and other costs that will be charged to your account. These amounts will be shown on your statement.
8.2The rate of interest that we charge to your account will be reflected on your pre-agreement quotation and statement, but will never be more than the maximum annual interest rate permitted by law from time to time. The interest rate will be linked to the reference rate and changes to that rate will result in changes to the interest rate charged on your account. You will be informed of any changes to the interest rate within 30 days of such change.
8.3In the event of a change in the interest rate, interest on purchases on the budget plan will remain the same for the remainder of the repayment period, but interest on all new purchases (revolving and budget) will be charged at the new rate.
8.4Interest will be calculated on a daily basis and added to your principal debt (compounded) on a monthly basis.
8.5If you are in arrears, additional interest will be charged on overdue amounts at the same rate as the interest rate applicable. If you are paying by debit order, this arrear interest will be collected with your next debit order.
8.6If you make a purchase on your card and pay the purchase price in full on or before the due date reflected on your next statement, we may decide not to charge any interest in respect of that purchase. If we decide to do so, this will not mean that we may never again charge interest to you.
8.7A monthly service fee and, at our discretion, a once-off initiation fee, will be charged for the administration and, where applicable, opening of your account. The amount of these fees will be set out in your preagreement quotation and statement, however, we may change these amounts on notice to you; provided that we will never exceed the maximum cap as set out in the Act.
8.8You may pay the whole initiation fee with your first account payment, alternatively, we will add this fee to your account as part of the principle debt so that you may pay it off in instalments.
9.1We will send you a statement of account periodically, which will show:
9.1.1all transactions relating to your account;
9.1.2the interest and other charges debited to your account;
9.1.3payments made, as well as the balance outstanding;
9.1.4how much you are in arrears by, if any;
9.1.5the minimum amount payable; and
9.1.6the due date on or by which you must pay the outstanding balance.
9.2It is your responsibility to check your statement. Unless you notify us in writing or by telephone within 30 days of the date of your statement that you dispute your liability for any debit appearing on your statement, you will be deemed to be liable therefor. Similarly, you must let us know if any payment made or credit received by you is not reflected on your statement.
9.3If we are notified late of a transaction on your account, such late transaction will be reflected on your account as and when we are notified thereof, notwithstanding the fact that you may have transacted with the Merchant at an earlier time.
9.4The frequency of statements will be at our discretion, provided that no more than 3 months shall pass between delivery of successive statements of account. If there has been no activity on your account in a particular statement month, we may elect to not send you any statement in respect of such a statement month.
9.5If you have provided us with an e-mail address, we will send you statements electronically. Alternatively, we may send you statements via SMS or MMS, where we have a cellphone number for you, or through ordinary post.
9.6Non-receipt of statements does not free you from your obligation to pay us. You may obtain your account information from us telephonically or through the internet.
10.Payment & Settlement
10.1You must pay at least the minimum amount payable as indicated on your statement by the due date, which amount is made up of the sum of:
10.1.1the instalment on the revolving plan;
10.1.2the sum of the fixed repayments on the budget plan(s);
10.1.3any arrears; and
10.1.4fees and charges.
10.2You can pay your account at selected stores, by debit order, on our website, if applicable, or by electronic funds transfer into our bank account. The method that you choose will be at your risk. Payments will only be effected when we receive and process it.
10.3If you make a payment using the incorrect reference, your payment may not be allocated to your account. It is your responsibility to check your statements and to let us know if any payment is not reflecting on your account.
10.4You may prepay any amount owed to us at any time, however, making a prepayment will reduce your outstanding balance and not entitle you to skip a payment.
10.5If you wish to pay us by debit order, you authorise us (and mandate your bank) to deduct your monthly payments, as well as any other amount that may be due from time to time by you to us in terms of this agreement, from your bank account. If your account is in arrears, you authorise us (and mandate your bank) to also deduct such arrear amount, as well as any other amount that may be due from time to time by you to us in terms of this agreement, from your bank account through an additional debit order.
10.6If you wish to settle your account, you must first contact us to obtain a settlement amount.
11.1If your account goes into arrears:
11.1.1you will be charged default administration costs and any other costs and fees relating to debt collection activities;
11.1.2default information will be submitted to the credit bureaus, which may affect your ability to obtain further credit;
11.1.3we may suspend your credit facility and give you 10 days’ notice before closing your account, in which event you must immediately pay your account in full;
11.1.4your account may be handed over to debt collection agencies for the recovery of arrear amount, the costs of which you will be responsible herefor.
11.2If we have to institute legal action against you in court, you will be liable for all costs incurred, including but not limited to legal costs on the scale “attorney and client” (which means the costs incurred by us for the attorney’s professional services, plus any expenses and costs incurred by such attorney in trying to recover the arrears, plus costs from you), as well as collection charges, tracing fees and taxes hereon.
11.3Judgment may be taken against you. A certificate signed by any one of our managers (whose appointment and authority need not be proved) stating the amount that you owe us and the applicable interest rate, shall be accepted as sufficient proof of your indebtedness and shall be deemed correct unless you are able to prove otherwise.
11.4The address that you gave us when completing the application is the address that you choose where legal documents may be served on you. If you wish to change this address, you must give us notice hereof and any such change will take effect 7 business days after we receive such notice.
11.5If you have a query or complaint, contact our customer services department for a resolve. If you are not satisfied with the outcome of your query or complaint, you have the right to resolve the matter by way of alternative dispute resolution or you can file any complaints with the National Credit Regulator (contact number 0860 627 627) or make application to the National Credit Tribunal.
12.1If one or more of the following happens:
12.1.1you don't pay any amount that is due to us on or before the due date;
12.1.3your estate is sequestrated;
12.1.4you pass away;
12.1.5you make any untrue, misleading or incorrect statement or representation to us;
12.1.6you fail to disclose information regarding this agreement or during your application;
12.1.7you do anything that may prejudice our rights;
then, all amounts owing by you will become due and payable immediately and we may immediately terminate this agreement, without prejudice to any other right in law that we may have against you (or your estate).
12.2You may terminate this agreement at any time by contacting us and informing us hereof. We will provide you with a settlement amount and after receipt and processing of such payment, we will close your account. If you wish to reopen your account, you will need to apply again; in which event, we cannot guarantee that you will be extended credit again or if your application is successful, that you receive the same credit limit again.
13.1We will keep your personal information for as long as we need to or have to by law. We will not disclose your personal information to anyone unless we are obliged to by law or in terms of a court order; or where we have your consent.
13.2You agree and consent that we may process, record and/or disclose your personal information, including details of any transactions on your account, to:
13.2.1assess any application that you make with us for credit or other financial services (We will sometimes use a standard credit-scoring or other automated decision-making system to do this);
13.2.2manage your credit facility (and policies, if any), and make decisions on questions about any application, agreement or correspondence which you may have with us;
13.2.3search credit bureaus, credit reference and fraud prevention agencies’ records so that we can manage your account and make decisions about credit, including whether to make credit available or to continue or to extend your existing credit;
13.2.4carry out, monitor and analyse our business;
13.2.5contact you by post, by phone, by e-mail, by SMS or other electronic means or in any other way about other products and services which we consider may interest you, unless you tell us that you would prefer not to receive such offers;
13.2.6any person working for or with us;
13.2.7if you arrange insurance through us, to that insurer;
13.2.8any organisation which underwrites or supports any of our products which you hold;
13.2.9any guarantor of your obligations under this agreement;
13.2.10any payment system under or through which your account is paid;
13.2.11any person to whom we transfer any of our rights or obligation under this agreement;
13.2.12any businesses or company including any direct marketing companies or businesses with whom we interact in order to supply to you, or provide to you or market to you any product or service that we believe you may be interested in;
13.2.13any third party debt collection agency or attorney appointed to collect any monies you owe us; and
13.2.14anyone you authorise us to give personal information to.
13.3To the extent lawful we may transfer, license or otherwise authorise the use of any of your personal data and information.
13.4In the event that we hand your credit facility over to a debt collection agency or an attorney for collection or legal action, you agree and consent to you releasing some personal information about you to such third party.
14.1You consent to and agree that we may:
14.1.1make enquiries to confirm any information provided by you in your application or at any time during the card process or agreement;
14.1.2submit to any credit bureau or third party any information about or as contained or provided to us by you in your application or about the application, opening and closing of this agreement and card account;
14.1.3seek, verify and receive information from any credit bureau or third party (with whom you have financial relations at any time) when assessing your application or your credit worthiness, and also at any time during the existence of your card account;
14.1.4provide, disclose and register the existence of this agreement and any personal information, and details relating thereto, to any credit bureau or third party (with whom you have financial relations at any time) sharing positive and negative information about you or your credit account, including any non-compliance with this agreement.
14.2You acknowledge and understand that a credit bureau will provide us with credit profile information and possibly a credit score reflecting your creditworthiness.
14.3Subject to the provisions of the Act, we will be entitled to obtain and disclose your information:
14.3.1if we think it is necessary or may be of benefit to you;
14.3.2where we are legally compelled to do so;
14.3.3where it is in the public interest to disclose; or
14.3.4where our interests require disclosure.
14.4The credit bureaus will record details of our searches about you. We will also release information to them about any account that you hold with us, including information about any payments you have missed. Information held by them may be linked to other people with whom you have a financial association. If you give us false or inaccurate information and we suspect fraud, we will inform them thereof.
14.5You have the right to challenge information reflected at the credit bureau. You have the right to contact the credit bureau, have your credit record disclosed to you and to have inaccurate information corrected.
14.6The credit bureaus used by us can be contacted at: Transunion Credit Bureau, Wanderers Office Park, 52 Corlett Drive; Illovo, Tel: 011 214 6000; Experian, Experian House, Ballyoaks Office Park, 35 Ballyclare Drive, Bryanston, Tel: 011 799 3400; Compuscan, Compuscan House, 3 Neutron Ave, Techno Park, Stellenbosch, Tel: 021 888 6000; XDS, 11-13 St. Andrews Street, Oakhurst Building, Parktown, Johannesburg, Tel: 011 645 9100.
14.7We cannot be held responsible for any loss that you may suffer or damage that you may incur as a result of any malfunction by any credit bureaus or agency.
15.2We will monitor and record all phone calls and other interactions with you.
15.3Should you wish to receive copies of documents relating to your card account, you must advise us of the manner in which you want these to be delivered to you (provided we have the ability to effect the delivery you choose). In certain instances, we are entitled to charge a fee for such copies.
15.4We may cede, assign or transfer any of our rights or obligations under this agreement or arrange for any other person to carry out any of our rights or obligations under this agreement without your consent and without notice to you.
15.5We will not be liable for anything outside of our reasonable control (for example, a failure of computer systems, or power failures which happen for reasons outside our reasonable control) or any industrial action, or political unrest, war, if this prevents us from providing our usual service.
15.6We will not be held liable for any loss or damage sustained by you or a third party regarding either the application for credit or regarding this agreement.
15.7We can delay enforcing our rights under this agreement without losing them.
15.8If we cannot enforce any condition under this agreement, it will not affect any of the other conditions in this agreement.
15.9In order to be valid and binding, and unless such amendment is effected in accordance with the Act or this agreement, any changes or amendments, not provided for herein, to this agreement must either be recorded by us telephonically and thereafter be verified by us in writing or must be made in writing.
15.10We may however at any time amend or replace the terms and conditions of this agreement and if we do so, it does not mean a new agreement will automatically come into place.
15.11Each and every undertaking and clause as contained herein shall be capable of independent enforcement, thus enabling any court or other competent tribunal to enforce the remainder of this agreement should it adjudge any particular undertaking or portion or clause thereof to be invalid.